Legal
Privacy Policy
Effective date: January 1, 2026. Last updated: July 1, 2026.
At THE N9NE, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. By using THE N9NE, you agree to the practices described here.
Information We Collect
We collect information you provide directly — such as your name, email address, shipping address, and payment details when you create an account or place an order. We also automatically collect certain data when you use our platform, including IP address, browser type, pages visited, and device identifiers.
How We Use Your Information
We use the information we collect to process and fulfil your orders, send transactional emails and order updates, personalise your shopping experience, improve our platform and services, prevent fraud and ensure platform security, and comply with legal obligations.
Sharing Your Information
We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating the platform (e.g. payment processors, shipping couriers, email providers) under strict confidentiality agreements. We may also disclose information when required by law.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse platform usage. You can manage your cookie preferences at any time via the Cookie Settings page. Disabling certain cookies may affect platform functionality.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing, and request data portability. To exercise any of these rights, please contact us at support@then9ne.com.
Security
We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
Children's Privacy
Our platform is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of the platform constitutes acceptance of the updated policy.
Questions about your data? Contact us or email support@then9ne.com.