Help Center

How do I track my order?

Once your order ships, you'll receive a confirmation with a tracking number. Visit the Track Order page and enter your order ID or tracking number to see live updates.

How long does delivery take?

Standard delivery takes 3–5 business days. Express delivery (1–2 business days) is available at checkout for most locations.

Can I change or cancel my order?

Orders can be modified or cancelled within 1 hour of placing them. After that, the order enters fulfilment and changes are no longer possible.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.

How do I start a return?

Go to Account → Orders, select the order, and tap 'Return item'. Print the prepaid label and drop off the package at any courier point.

When will I receive my refund?

Refunds are processed within 3–5 business days after we receive and inspect the returned item. It may take an additional 2–3 days to appear on your statement.

What payment methods do you accept?

We accept major credit and debit cards, mobile banking, and QR code payments. All transactions are encrypted and secure.

Is my payment information safe?

Yes. We never store your full card details. All payments are processed through PCI-DSS compliant providers.

How do I reset my password?

On the login page, tap 'Forgot password' and enter your email. You'll receive a reset link within a few minutes.

Can I have multiple delivery addresses?

Yes. You can manage saved addresses in Account → Settings.